WeVoice is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, use our services, or interact with us. By using our website or services, you agree to the terms of this privacy policy.

As per the UK Consumer Contracts Regulations 2013, all customers are entitled to a 14-day cooling-off period starting from the date of agreement. During this time, you may cancel your service without any penalty or early termination fee (ETF).

If you choose to cancel your 24-month fixed-term contract after the 14-day cooling-off period but before the end of the contract, the following applies:

Notice Requirement:

• You must provide 30 days’ written notice to cancel your service.

Early Termination Fee (ETF):

• An ETF will apply for cancellation before the contract end date.
• The fee is calculated as £299 ETF or Monthly Charge × Remaining Months of the Contract, whichever is higher.

This fee covers the costs of setup, subsidised hardware, and service provisioning incurred by We Voice.

At We Voice, we aim to deliver reliable and flexible communication solutions. This policy outlines the terms and procedures for the cessation or permanent disconnection of our services.

Customers may request a permanent disconnection of their service by contacting our Customer Support Team. To ensure secure processing, all disconnection requests must be submitted by the account holder or an authorised representative.

We require a 30-day written notice for permanent disconnection. During this period, billing will continue unless otherwise agreed. Any remaining charges or outstanding balances will be settled before the service is disconnected.

A final bill will be issued after disconnection, including any unpaid usage, early termination fees (if applicable), or equipment charges. If there is any credit on the account, it will be refunded to the original payment method within 14 working days. No pro-rata refunds will be issued for partial-month disconnections unless specified in your service agreement.

If you wish to retain your number, a porting request must be made before disconnection. WeVoice is not responsible for any loss of number after service termination if no porting request has been submitted.

If any hardware or devices were provided on a rental basis, these must be returned in good condition within 14 days of disconnection. Failure to return equipment may result in a charge.

We Voice reserves the right to disconnect or terminate services under the following circumstances:

• * Non-payment or breach of terms
• * Misuse or fraudulent use of services
• * At the end of a service contract term, with due notice

For any queries related to disconnection or account closure, please reach out to our support team.

You will not be charged an ETF if:

• You cancel within the 14-day cooling-off period.
• You will be terminated due to service failure (as confirmed by our technical team after troubleshooting).
• A mutual agreement is made with We Voice for early cancellation without penalty (e.g., due to relocation where service is not available).

We Voice reserves the right to terminate your contract immediately without notice for the following reasons:

• Non-payment of bills.
• Breach of terms, including misuse of service or violation of fair usage policies.
• Unlawful use of services, including fraud, abuse, or activities that violate UK law.

In such cases, you may still be liable for any outstanding charges or termination fees up to the contract end date.

Upon cancellation:

• A final bill will be issued, including any outstanding fees, usage charges, and applicable ETFs.
• Any We Voice-provided hardware must be returned in good working condition within 14 days to avoid additional replacement charges.

All content on the website, including but not limited to text, graphics, logos, icons, and software, is the property of We Voice or its licensors.You may not reproduce, distribute, or modify any content without our express written permission.

At We Voice, we endeavour to deliver the highest quality communication services and customer satisfaction. If for any reason you are not fully satisfied with our services, please review our refund policy below.

Refunds are available for services that have not been activated only within 14 days of the initial purchase date. Refunds are not applicable for services purchased through third-party platforms or partners.

Customers may request cancellation of any service within 14 days of purchase for a full refund, provided the service has not been activated.After 14 days, no refunds will be issued for cancellations, but services may continue until the end of the billing period.

If you experience service disruptions or technical faults due to We Voice systems, you may be eligible for partial refunds or credit based on downtime duration and impact.Please contact our support team to report issues, and allow us up to 5 business days to investigate and get back with a complete outcome of our case.

To request a refund, please contact our customer support team at: hello@wevoice.co.uk/0331 630 2485

Include your:

• Full Name
• Order Number / Account Number
• Reason for refund request

Our team will process eligible refunds within 7–10 business days back to the original payment method.

Setup fees, installation charges, upfront payments, or one-time administrative fees are non-refundable.Promotional offers or discounted packages are subject to refund terms stated at the time of purchase.

We Voice reserves the right to update or modify this Refund Policy at any time.

We Voice is committed to protecting your privacy and complies with the UK GDPR and Data Protection Act 2018.Please refer to our Privacy Policy for detailed information on how we collect, use, and store your personal data.We use cookies to enhance your browsing experience and analyse traffic.You can control cookie settings through your browser.

To the fullest extent permitted by law, We Voice shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business interruption.Our total liability for any claims shall not exceed the total amount paid by you for services in the 3 months before the claim.

You agree to indemnify, defend, and hold harmless We Voice and its affiliates from any claims, damages, liabilities, and expenses arising from your use of the services, breach of these terms, or violation of any rights of a third party.

We reserve the right to update or modify these terms at any time. Changes will be posted on our website with the effective date. Continued use of our services constitutes acceptance of the revised terms.

These terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For any queries, complaints, or support:

• Email:hello@wevoice.co.uk
• Phone:0331 630 2485
• Address: Office 4210, 182-184 High Street North East Ham London E6 2JA