Welcome to We Voice - your trusted provider of innovative cloud-based phone systems, including connectivity and mobile handsets. These Terms and Conditions govern your use of our website, products, and services and form a legally binding agreement between you (the customer) and We Voice Limited.

By accessing our website, purchasing products, or subscribing to our services, you acknowledge that you have read, understood, and agreed to be bound by these terms.

We encourage you to read these terms carefully, as they explain your rights, responsibilities, and the conditions under which we provide our services. We are an ICO certified company and work under the Ofcom guidelines, which is a reputable telecom regulatory body.If you have any questions, feel free to contact our support team at hello@wevoice.co.uk

We Voice provides cloud-based communication solutions, including but not limited to:

• Cloud phone systems
• Cloud-hosted PBX systems
• Mobile handsets
• SIM Only
• Full Fibre Broadband

All services are subject to availability and may vary depending on location, service plan, or network coverage.

You must be at least 18 years of age and legally capable of entering into a binding contract to use our services.You agree to provide accurate, current, and complete information during registration and agree to update such information promptly.You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.You agree not to use the services for any unlawful or unauthorised purpose, including but not limited to transmitting unsolicited communications, fraud, or violating intellectual property rights.If you are above 70 years and have a power of attorney and have agreed to be with us without discussing it with the power of attorney, then you are eligible.In case of terminal illness, the contract can be terminated anytime.

Generally, orders get confirmed after the agreement within 14 working days.An order can be placed before the contract is signed with clear verbal consent. Orders for services or products (e.g., mobile handsets) may be placed online 5 to 10 working days after the SIM card goes live, via our website or through direct contact with our sales team.All orders are subject to acceptance and confirmation by We Voice.We reserve the right to reject any order for any reason, including lack of stock, pricing errors, or inability to verify payment.

All prices listed are in GBP (£) and exclude VAT unless otherwise stated. We reserve the right to change prices at any time without prior notice, except for existing contracts.We tend not to increase any prices in the first year of the contract; however, as per Ofcom guidelines, RPI will affect any contract from the 2nd year onwards.In the first year of purchase, We Voice does not tend to provide RPI.

Payment must be made via approved methods (credit/debit card, bank transfer, direct debit, and cheques).Subscription services are billed monthly in advance unless agreed otherwise.The direct debit dishonour fee is £20.99 added on top of the payment.The first bill will always be higher due to pro-rated billing.Failure to make payment may result in service suspension or termination and may incur a late payment fee of £10.99.Any one of the payments is added to the first bill.If there is any upfront payment required for the service or product, it has to be paid before the service or delivery.

We aim to deliver mobile handsets, SIM cards, and equipment within 3 to 5 working days in the UK. Delivery dates are estimated and not guaranteed. Risk of loss or damage passes to you upon delivery; the product does not have any insurance, and customers are also not eligible for insurance during transit.Ownership of goods transfers to you only after full payment is received.

You agree to use the services only for lawful purposes and in compliance with all applicable laws and regulations. A spent cap is offered to all mobile users, and if there is any usage service, the entire usage will be barred, and to continue the usage, you can contact the customer service team by calling or visiting the website. We Voice services must not be used to transmit, distribute, or store any material in violation of applicable laws or regulations, including but not limited to:

• Fradulent or misleading communications
• Unsolicited marketing (spam)
• Harassment or abuse of others
• Illegal content or activities

The warranty applies to the following product categories:

• Warranty Period: 6 months
• Coverage: Hardware components including display, motherboard, battery (where applicable), camera, and internal parts.
• Exclusions: Damage due to misuse, accidental damage, unauthorised repairs, or software issues not related to hardware failure.

• Warranty Period: 1 month
• Coverage: Manufacturer defects in hardware, such as ports, antennas, or internal circuits.
• Exclusions: Damage due to power surges, liquid exposure, firmware tampering, or improper installation.

To claim warranty service, customers must:

• Provide proof of purchase (invoice or receipt).
• Ensure the device has no signs of physical damage, liquid ingress, or unauthorised repair.
• Return the item to our authorised service centre or designated return address for inspection.

This warranty does not cover:

• Normal wear and tear (e.g., scratches, dents, fading).
• Damage caused by accidents, drops, or spills.
• Issues resulting from improper use, unauthorised modifications, or repairs by non-authorised personnel.
• Software-related issues or third-party apps affecting performance.
• Accessories such as chargers, cables, or earphones are not included unless explicitly stated.

• During the warranty period, if the product is found defective under normal use and maintenance, we will repair or replace the unit (at our discretion) at no additional cost.
• If the exact product is unavailable, a similar or upgraded model may be provided as a replacement

The manufacturer’s liability is limited to the repair or replacement of the defective product only. We are not responsible for data loss, downtime, or any indirect or consequential damages arising from the use or inability to use the product.

Some products may be eligible for extended warranty plans at the time of purchase. Please enquire with our sales team or check product listings for more information.

We Voice may apply a Fair Usage Policy to ensure a consistent quality of service to all customers. Unreasonable use of services (e.g., excessive call volumes or durations) may result in temporary suspension, throttling, or additional charges.

We strive for high service availability (99.9% uptime) but do not guarantee uninterrupted or error-free service.We Voice may perform scheduled maintenance, during which services may be temporarily unavailable. Where possible, we will provide advance notice.We are not liable for service interruptions due to events beyond our control (force majeure), including natural disasters, network failures, or cyberattacks.

For any queries, complaints, or support:

• Email:hello@wevoice.co.uk
• Phone:0331 630 2485
• Address: Office 4210, 182-184 High Street North East Ham London E6 2JA